Frequently Asked Questions

RiverSource-Brand-Verticle-180

Why are the River Source prices so much less than its competitors?

We intentionally set our prices low to allow all those seeking help an opportunity for a high quality residential substance abuse treatment program at an affordable cost. Our residential housing is not 5 star resort. A luxury environment is not a necessary component of recovery and treatment. In fact, we believe, it can be a detriment. We do offer a safe, comfortable, clean and tranquil home-like setting.

In addition, our Naturopathic Clinic on site is staffed in conjunction with the Southwest College of Naturopathic Medicine (SWCNM) – a premier learning institute of naturopathic medicine located in Tempe, AZ. The River Source Naturopathic Clinic serves as a learning component for the college, which allows us to provide naturopathic clinic services with a low overhead.

What is your success rate?

We had a 76% Success Rate in 2016
Success rates are figured in many ways. At The River Source, our success rate tends to be higher than average due to our focus on healing the whole person rather than just the stopping of the substance abuse. We guide our clients through the holistic 12-step approach and help them create an Aftercare plan designed to make their recovery the # 1 priority. We maintain contact with our clients for up to a year following graduation and offer suggestions where needed. A very large percentage of our clients maintain their sobriety as long as they continue to work a program of recovery. As with any treatment program, there are those who are not ‘ready’ to change. In these situations, provided our clients have graduated from our program, there are discounted rates to return to The River Source and the 90 day guarantee comes with a 30 day follow up at absolutely no charge.

Do you offer a guarantee?

We GUARANTEE to STOP Your Substance Abuse! At River Source, we believe in what we do and we believe in you. Together, we know our program can work for you. In fact, we guarantee it. Our program is tested and proven. We know it changes lives for the better. We know it works and we know it can work for you. Commit to your recovery at the River Source for our three-month treatment program and we will guarantee our results.

Here’s how: If you relapse for ANY reason within 12 months from the date you leave our center after successfully completing 90 consecutive days in treatment, you may come back for an additional 30 days at NO COST! If by chance you relapse, all you need to do is tell us you are returning and we will be willing and ready to help you. We do not cover transportation cost. Why do we offer this guarantee? Because we know our program REALLY WORKS and we are willing to stand by it. Make a commitment to your recovery and we will too.

What is the admission process?

Five easy steps:

  1. You contact us via the phone number at the top of this page (we are available 24 hours per day 7 days per week).
  2. We conduct a pre-admission assessment to ensure that we are the right fit for you or your loved one.
  3. We make arrangements for you or your loved one to admit (we can do same day admits and airport pick up).
  4. Once at our treatment center, we do the admit paperwork which takes less than 1 hour.
  5. We start the treatment plan and a process for you or your loved one to have a better life!

Read more on our TREATMENT page.

Does the River Source accept insurance?

Yes, we accept several insurance providers both in and out of network and private pay options are available. Please call today and we can verify your insurance.

Can friends and family visit me?

For the first week, our clients need to concentrate on their recovery with limited outside distractions. However, family members may contact staff to get updates on client’s progress, if the client has signed the appropriate release of information papers. After seven days, clients are allowed visitors during visiting hours. For those visiting from out of state, there are several hotels close by that many of our clients’ family members stay at when visiting their loved ones.

Does the River Source allow smoking?

Yes. The River Source Drug and Alcohol Treatment Centers do not promote smoking, however our adult facilities have designated smoking areas, as well as areas for non-smokers to convene. All cigarettes brought in must be in a sealed carton or box. It is our hope that our clients will eventually give up all harmful addictions. There is no smoking allowed at our youth facility.

Can I bring a cell phone/laptop?

Yes. However, during the first week, clients will not have access to his/her cell phone/lap top. After the first seven days, the client may be able to use his/her cellphone/lap top during hour of 5pm to 6pm Arizona time daily. Use of phone and laptop shall be at the discretion of River Source staff.

Should I bring money?

Yes, although it is preferred that clients bring credit cards or debit cards instead of cash. All client money will be kept locked in the office and managed by staff on an “ as need” basis. Meals are provided, but clients are responsible for any extra snacks they might want to enjoy. Clients are also responsible for toiletries, personal needs, or extracurricular activities not provided by the program.

How does the Dry Sauna and Vitamin IV therapy help?

Sauna Detox – helps to get the “bad stuff” out of your body and the Nutritional IV therapy puts the “good stuff” back into your body. That’s why our combination of Sauna Detox and Nutritional IV Therapy is a winning combination that makes sense and works.

MG Medical 1

Are there laundry services at the facility?

Yes. Washing machines, dryers, and laundry detergent are provided at no additional cost.

MG Laundry Rm

What type of clothing should I bring?

Bring comfortable, weather appropriate clothes and shoes. The only items we ask you not to bring are sleeveless shirts, shorts shorter than 1 inch above the knee, sheer see-through clothing, or clothing with inappropriate messages on them. There are several opportunities for physical activities such as  hikes and yoga – so you will want to bring gym shoes, hiking boots, and work-out clothes. Please bring only five to seven changes of clothes. You are allotted both dresser and closet space. Bring what fits in one suitcase plus one small bag. Please feel free to call with any questions or concerns.

What is my room like?

We offer semi private rooms with twin sized beds. Linens are provided by the facility, but you may want to bring your favorite pillow.

MG Resident Rm

Will I have a roommate?

Yes, we want our clients to feel connected and not live in isolation.

Can I lose my privileges?

Staff may revoke privileges such as phone, lap-top and visiting hours based on the client’s lack of progress in the treatment program and or behavior issues. This step is sometimes necessary to redirect a client to focus on his/her recovery.

Do you provide family counseling sessions?

Yes, we do provide family counseling and it is very important to the treatment process. We have family counseling sessions that are facilitated by our Counselors. We have two types of family counseling. One, is face to face counseling sessions with family members or loved ones. Two, is via the phone for family members / loved ones that are out of state. Many family members cannot fly to our center as often as they would like so we offer family sessions at least once per week via the phone. We do recommend face to face family counseling and we would welcome you as many times as you could make it. We will work with your schedule to accommodate the best opportunity for family counseling sessions.

MG Medical 2

What does holistic mean?

In simple terms, holistic refers to the whole – or complete – system. Rather than focusing on just the physical body or just the mind, or just the soul, holistic treatment centers, like The River Source, emphasize treating the whole human being- mind, body, and soul.

What does naturopathic mean?

Naturopathy is founded on the premise that people are naturally healthy, and that healing can occur through removing obstacles to a cure and by stimulating the body’s natural healing abilities. The foundations of health in natural medicine are diet, nutrition, homeopathy, physical manipulation, stress management, and exercise. Naturopathic medical doctors believe in treating the “whole person” (mind, body, soul/spirit) and emphasize preventative care. Naturopaths often recommend changes in diet and lifestyle to enhance health.

How many days does River Source recommend for treatment?

Because we understand that process recovery takes time and there are many important items to be address during treatment we recommend a minimum of 60 days. We also know that some people will only be able to stay 30 days.